Disregard and indifference by broadband providers

From the 27th of December to the late evening on the 4th January the people of Islay and Jura were once again shown complete disregard and indifference by the various internet providers and BT Open Reach.

Non existent or practically non existent internet service along with members of customer service teams that constantly denied that we even had any line issues have played a huge part in heavily damaging what was left of our internet provider's reputations.

With so many households that did not have fibre-optic connections being off line for so long across Islay and Jura appropriate compensation must be paid out to my constituents.

In future we need much more joined up thinking by the internet providers when monitoring line faults as far too many times call handlers have been trying to process multiple complaints on an individual basis rather that attempting to understand the problem facing the Internet service Islay and Jura wide.

As your local Councillor I will continue to press Open-Reach and our internet providers to dramatically improve their service and pay out compensation to customers.

A quality internet service is an essential part of living in the modern world not a needless luxury.

Cllr Alastair Redman